“Being a relationship-dependent business, our vision was to create visibility into our retail tenants and leasing pipeline within one platform, and we have successfully accomplished that. The deal teams are happy, and they are excited to drive lease and renewal activity within the application, all thanks to Fortimize.”
CUTX and Fortimize made foundational improvements to CUTX’s front-end loan application, significantly improving its reliability and performance. Built in Salesforce and processed via Salesforce/MuleSoft integration, the omnichannel application allowed CUTX to automatically process and release loan applications, as well as automate pre-approvals, credit checks, and calculations for interest rates and payments. These improvements saved countless workhours while enabling CUTX to process an unprecedented number of applications. Fortimize also helped stabilize the credit union’s MuleSoft implementation, adding necessary error handling to achieve a better customer experience.
The number of man hours we’ve saved is huge, as well as the number of loan applications we’ve been able to process.
CUTX is a Dallas-based credit union with more than $1.4 billion in assets, serving over 141,000 members in all 50 states. After CUTX’s initial implementation with another vendor did not meet expectations, the credit union engaged Fortimize to identify points of improvement in its in-house loan application platform. The primary aim was to eliminate technical debt while improving the platform’s reliability and performance.
Fortimize’s Salesforce and MuleSoft expertise was a key factor in CUTX’s partnership decision. CUTX was experiencing errors and downtime with its existing Salesforce-based application, and turned to Fortimize to help diagnose and optimize the platform. Working with CUTX, Fortimize implemented a front-end loan application built in Salesforce and processed via Salesforce/MuleSoft integration. This allowed CUTX to streamline its digital lending with an omnichannel approach—reducing friction among systems and providing a central operating platform for members and employees. Additionally, Fortimize created a configurable solution that allowed CUTX to use this engine to implement other types of applications.
CUTX recognized transparency and trust as hallmarks of the partnership, citing Fortimize’s ability to provide honest feedback, intelligent recommendations, and cost-effective solutions that prioritized CUTX’s success.
