keep project movingble
On-Demand Salesforce Support
Starter Pack
25 Hours
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+ 3 free hours of support
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Dedicated expert assistance
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Usage across admins to devs
Growth Pack
50 Hours
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+ 10 free hours of support
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Priority case handling
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Scale for larger initiatives
Enterprise Pack
100 Hours
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+ 25 free hours of support
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Premium for complex needs
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Ideal for multi-team usage
What to Expect from Your Support Package
Use your first call to outline priorities, and we’ll match you with the right expert for the job.
Purchase Online
Select your package to begin.
Quickly Onboard
Schedule a kickoff call.
Log Request
Submit your first task.
Track Hours
Transparency at every step.
Stop Anytime
Add hours or cancel anytime.
Get Started in Minutes
Choose your Salesforce Support Package, submit the form below, and our certified experts will reach out within 24–48 hours to start your kickoff call. No red tape, no long-term contracts — just on-demand support when you need it.
Not sure? Let’s talk
You’ll receive an invoice and kickoff details within 24 hours.
These Packages Can Help You
Address Backlog
Keep your system running smoothly and your users supported.
- Troubleshoot issues
- Run health checks
- Clean up data
Automate Processes
Make Salesforce work harder for your business, not the other way around.
- Optimize page layouts
- Automate workflows
- Simplify daily tasks
Connect Teams
Extend Salesforce’s value across your organization.
- Integrate with third parties
- Provide user training
- Connect and align teams
Fortimize Delivers
2012
- Salesforce
- Partner
4.9/5
- AppExchange
- Rating
97.8%
- On-Time,
- On-Budget
3.5 y
- Avg. Client
- Engagement
Still Have Questions? We’ve Got You.
Who will I be working with?
You’ll be matched with a certified Salesforce admin, developer, or architect from our in-house Fortimize team — never outsourced or anonymous. Our experts specialize in financial services, real estate, and commercial Salesforce orgs, and most clients are paired with someone within 24–48 hours.
What happens after I fill out the form?
You’ll receive an invoice and a link to remit payment for your chosen package. Once payment is received, your support hours activate immediately, you’ll be matched with a certified Fortimize expert, and a short kickoff call will be scheduled to start your first tasks.
How do you track and use my purchased hours?
Every minute is logged in Salesforce and reviewed with you before work begins. You decide when and how hours are used — whether it’s resolving cases, optimizing automations, or building new reports. No surprises, no auto-renewals.
What happens if I don’t use all my hours right away?
Hours never expire during your active package window and can be used for any Salesforce support needs — admin, dev, or training. You can also upgrade or add hours anytime without losing what you’ve already purchased.
How soon can we start after purchase?
Most clients are matched to an expert within 24–48 hours. Your kickoff call outlines goals, priorities, and access — and work begins as soon as you’re ready.
Can I speak with someone before purchasing?
Absolutely. You can book a 20-minute intro call to confirm the right package for your needs — no pressure, no sales pitch.
Support packages are billed via invoice after submission. Full details are available in our Terms of Service.
