Working with Fortimize and Salesforce Experience Cloud, you can build a better borrower experience for your SBA customers by digitizing the entire SBA loan process. SBA lenders need to transform manual, fragmented borrower processes into a digital-first, fully-branded experience in order to stay ahead of their competitors. But, for many lenders, today’s borrower experience is filled with manual processes and fragmented communication between borrowers and loan officers.
Through extensive discovery, we help our SBA clients identify desired outcomes, gather requirements and establish a plan to execute the vision. Our banking experts apply their knowledge of the SBA loan process and Salesforce technology to help clients build a better experience.
Fortimize’s approach to consulting with our banking and lending clients focuses on business outcomes and processes. In order to ensure that new technology brings tangible value to your bank and customers, we include stakeholders across your bank to help identify gaps in processes that we then solve with technology.
We worked with our client to understand their desired outcome, business requirements and solidify their vision. Based on our in depth discovery, we identified key areas to address. Our client was using an internal, custom-built PHP loan portal that was not equipped to handle loans beyond a specific dollar amount. Additionally, they accumulated a backlog of work–due to the pandemic and portfolio growth from PPP–and didn’t have the internal skill sets to work through the projects.
We helped improve the loan origination process by transferring the PHP application process to Experience Cloud. Additionally, they consolidated their loan processes by having all loans (regardless of size) run through the portal. Lastly, integrations with key technologies and applications (Plaid, Podium, Experian and more) gave our client a holistic view of their borrowers.
Credit Union of Texas wins over members and employees with a single loan platform.
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