Credit Union of Texas (CUTX)
Solution Stack
FSC, nCino, MuleSoft
Business Units
Lending Operations, Technology
Services
Implementation, Advisory
Timeline
12 weeks
Fixing the Foundation
Credit Union of Texas (CUTX) had a problem they couldn’t ignore: their loan application platform—built on Salesforce and MuleSoft—was failing. Systems were unstable, internal trust had eroded, and member experience was suffering. This wasn’t just a technology problem—it was a threat to how they served their members and delivered on their mission.
Problem
A prior implementation partner had left the lending platform broken—plagued by system crashes, errors, and manual workarounds.
For teams on the ground, it wasn’t just frustrating—it was paralyzing. Member experience was suffering, and confidence in the system was eroding across the organization. But CIO Angela Faust saw the bigger picture: they couldn’t stay in crisis mode. It was time to stabilize fast, evolve with purpose, and rebuild on a foundation that could actually scale.
Process
CUTX didn’t want promises—they needed problem-solvers. After building alignment and trust, Angela and her team leaned on our Salesforce and MuleSoft expertise to stabilize the platform and build a foundation for lending that works—for both internal teams and members. We focused on three critical actions:
- Identify key points of technical debt
- Rebuild the front-end application
- Implement smarter error handling
MuleSoft integrations were stabilized to restore real-time functionality and clean handoffs across systems.
Results
With the technical foundation reengineered, CUTX regained operational control, cut downtime, and gave internal teams a tool they could finally rely on.
Executive Outcomes | Operational Impact | Technical Shift |
|---|---|---|
Rescued Investment | Fewer Errors | Stabilized Architecture |
Rescued vendor risk | Less manual tasks | Minimized maintenance |
Restored momentum | Faster time-to-decision | Reduced support calls |
A Better Lending Experience for Members
Members no longer wait in the dark. Lending is faster, smoother, and finally aligned with the on-demand, omnichannel experience they expect—built around their needs, not the system’s limitations.
A Conversation with Angela Faust, Chief Information Officer, Credit Union of Texas
