FOR IMMEDIATE RELEASE
July 21, 2025 – Jackson, WY — Fortimize, a team-owned consultancy and leading Salesforce partner for financial and professional services, is proud to announce the promotion of Victoria Smith to Chief Operating Officer.
In her three years as Director and Vice President of Professional Services, Victoria transformed Fortimize’s delivery practice into one of the most respected in the Salesforce ecosystem. Under her leadership, the firm consistently achieves a 5.0/5.0 CSAT and has become a trusted implementation partner across multiple industries. Known for her practical, systematic approach and ability to unify diverse teams around a shared vision, Victoria built a deeply loyal team rooted in transparency, shared knowledge, and results.
“Vicky is a powerful and inspirational leader who has transformed our team’s operating disciplines,” said John Hamon, CEO of Fortimize. “She listens, she sets clear expectations for success, and she moves people forward. That clarity has not only earned the loyalty of her team but strengthened our entire approach to client relationships.”
As COO, Victoria will bring that same operational discipline to Fortimize’s full business lifecycle—tightening the connection between sales and service, aligning teams around clear Salesforce product outcomes, and ensuring seamless transitions that accelerate pipeline velocity, staffing efficiency, and client satisfaction.
“Great delivery comes from strong systems, clear accountability, and teams that trust each other to get the job done. When agile is done right, it gives everyone clarity and the ability to move fast,” said Victoria. “I’m excited to keep building that foundation across the business so we can serve our clients even better, at every stage.”
With Victoria at the helm of operations, Fortimize enters its next phase of growth—deepening client partnerships, scaling team excellence, and reinforcing the systems that enable speed, trust, and adoption. Her delivery model—proven in complex, regulated environments—will now power the entire go-to-market engine, ensuring every client interaction, from first conversation to long-term engagement, drives measured impact and dependable results.
About Fortimize
Fortimize is a team-owned Salesforce consultancy dedicated to humanizing how real estate firms connect and support their people. Since 2012, they’ve helped strengthen technical ecosystems, streamline operations, and enhance CX. Known for exceptional results, its global team is flexible, caring, and deeply invested. For additional information about Fortimize, please visit Fortimize.com.
