Senior People Operations Consultant
(Costa Rica)
Fortimize is a team-owned Salesforce consulting firm specializing in the Financial Services industry. From banks and credit unions to real estate investment firms, we help institutions take control of their technology and customer relationships.
What sets us apart?
A people-first culture, deep industry experience, and a commitment to delivering meaningful outcomes—not just implementations.
Who Thrives Here
We’re building a team that’s ready to learn fast, grow boldly, and work with purpose. The people who thrive here tend to be:
- Humble – You celebrate team wins and welcome feedback.
- Hungry – You’re proactive and ready to dive into new challenges.
- Smart (EQ) – You know how to listen, empathize, and connect authentically.
What You’ll Do & What Good Looks Like
We are looking for a People Operations Specialist to join our team and support our recruiting, culture, and core HR processes. This person will help us attract and retain top talent, foster a strong employee experience, and ensure our people processes run smoothly. The role is ideal for someone who is organized, empathetic, and eager to make a direct impact on fostering a positive team culture and engagement.
Job Responsibilities:
Recruiting & Hiring
- Coordinate an end-to-end recruiting process (sourcing, screening, scheduling interviews, candidate communication).
- Partner with hiring managers to define role requirements and ensure a smooth candidate experience.
Employee Engagement & Culture
- Organize employee check-ins, pulse surveys, and culture initiatives.
- Track and surface insights on engagement, retention, and team satisfaction.
- Create and support internal events and recognition programs.
HR Processes & Compliance
- Manage annual review cycles, performance feedback processes, and documentation.
- Assist with handling performance escalations, ensuring issues are documented and addressed appropriately.
- Execute Fortimize’s benefits enrollment, guide employees through benefits, and offer opportunities of improvement.
People Support
- Serve as a first point of contact for HR-related questions.
- Help onboard new employees and ensure a smooth transition into the company.
- Provide administrative support for HR systems and processes.
Job Skills & Qualifications:
- 5+ years of experience in People Operations, HR, or Talent roles.
- Creative sourcing and networking capabilities.
- Ability to engage and attract both passive and active candidates and maintain great rapport.
- High energy, positive attitude, and drive to get things done.
- Thrives on continual improvement and implementation of process changes.
- Familiarity with recruiting cycles, employee engagement, and performance management.
- Excellent communication skills in English (written and spoken).
- Comfortable working independently and managing recurring processes.
- Strong organizational skills and discretion in handling sensitive information.
Where You’ll Work
This role is located at Fortimize South in Heredia, Costa Rica. Fortimize is built on a flexible, hybrid work model! We see our team members as more than just an employee. They have responsibilities outside of the office. We understand that life is always moving – soccer games, dentist appointments, dogs that need walks, and a dinner that needs to be cooked.
Working in a hybrid model, with time split between our office and your home, gives back the most precious commodity we all have – time. Take the time out of your day to have a stake in your career, home, fitness, and the things that mean the most to you. Afterall, work is something that you do, not somewhere you go.
Why Do We Need You
Because people are at the heart of everything we do. Each person adds to the fabric of who we are & what we do. You’ll join and be an integral part of our culture.
We pride ourselves on our diversity of thought. Each person brings with them their experience and perspective. We take that and weave it into what we already know and make ourselves better for it.
At Fortimize, we all have a stake.
- At the top – We each have a stake in the outcome of the business. Each person adds to who we are and what we do. We all have a story and our stories have power. By bringing our individual stories, we provide a culture full of unique experiences and perspectives.
- Additionally – We each have a stake in each other. A team filled with mutual support, growth, and development. Your peers are going to challenge you to constantly be the best version of yourself.
- Most Important – We have a stake in you. We want you to be successful and to have a career you are proud of, but we also want you to take care of you. We firmly believe that by being able to give back to our employees, they will give back to themselves and their communities.
Comprehensive Benefits & Perks
- Unlimited Paid Time Off
- Volunteer Days
- Extended Parental Leave
- Health & Wellness Coverage
- Cash Bonus Plan
- Hybrid Work Model
- Monthly Reimbursements
- Professional Development Stipend
- Home Office Setup Reimbursement
Interested? Let’s talk.
Apply now and help us shape the future of financial services—one partnership at a time.
Email hr@fortimize.com or complete the form below.
