Business Analyst
COSTA RICA, Hybrid
Fortimize is a team-owned Salesforce consulting firm serving the financial services and adjacent industries. We advise, implement, and support Salesforce solutions, combining deep platform expertise with relevant industry experience. Our culture emphasizes accountability, transparency, and follow-through, with a strong focus on delivering measurable outcomes for our clients.
We look for people who are humble, hungry, and know how to read the room—professionals who take responsibility for their work, pursue excellence, collaborate effectively, and build trusted relationships with teammates and clients.
We offer full medical and retirement benefits, cost-of-living stipends, and unlimited PTO.
Who Thrives Here
We’re building a team that’s ready to learn fast, grow boldly, and work with purpose. The people who thrive here tend to be:
- Humble – You celebrate team wins and welcome feedback
- Hungry – You’re proactive and ready to dive into new challenges
- Smart (EQ) – You know how to listen, empathize, and connect authentically
- Driven – You don’t wait for perfect conditions, you build momentum
- Adaptable – You stay steady in fast-moving environments where priorities shift
- Focused – You prioritize signal over noise to keep conversations moving forward
What You’ll Do & What Good Looks Like
As a Business Analyst, you will be expected to understand and document the “what” of the systems. Our Business Analyst will work alongside clients and our team to understand their products, technologies, and processes, and design a solution filling their requirements. They seek to deeply understand our clients’ businesses and are eager to provide support.
A successful Business Analyst is organized, detail-oriented, knowledgeable within their realm, and always looking to learn more. They have a passion for and know how to architect meaningful solutions on Salesforce. They have a strong grasp of stakeholder analysis, requirements engineering, cost-benefit analysis, and process modeling.
Job Responsibilities:
- Design Contribution: Create and refine key documents, including the user stories, ERDs, and business process flow/customer journey documentation.
- Build Activities: Perform Salesforce configuration, manage package installations, and develop process automations to execute the solution design.
- Testing & Validation: Support defined testing processes, validate end-to-end user experiences, and test developed solutions. Execute data migration activities and deployment management
- Sprint Planning: Estimate user stories and configuration tasks during sprint planning and backlog refinement to ensure accurate workload forecasting.
- Communication: Communicate progress and updates effectively with stakeholders and the project team. Most clients are fluent in the English language; the Business Analyst should be able to speak business professional conversational English.
Job Skills & Qualifications:
- 5+ years of experience in consulting/implementation
- 3+ years with the Salesforce platform
- Salesforce certifications suggested: Advanced Salesforce Admin, FSC Accreditation, Platform App, Sales Cloud, Experience Cloud, Service Cloud, Salesforce BA (Optional)
- Understanding of ETL and DevOps tools
- Agile project management skills is a plus
- Jira/Confluence skills and Lucid Chart (or similar diagramming application) experience required
Where You’ll Work
This role is located at Fortimize South in Heredia, Costa Rica.
Our global team operates in a flexible, hybrid work model. We recognize that our team members have full lives outside of work, and we design our approach to support that reality. Most work is done from home, with occasional travel to a centralized hub when needed.
By prioritizing flexibility, we aim to give back one of your most valuable resources—time—so you can invest in your career, personal commitments, and the things that matter most. At Fortimize, work is something you do, not somewhere you go.
Our Mission and Core Values
Our mission is to be wildly successful to be radically generous (#ws2brg). At Fortimize, success is shared with everyone, not just at the top, and we firmly stand on giving back where possible: to our people, to our company, to our communities. Here, everyone has a stake in the outcome of our core values:
We are Owners: Your contributions directly impact our outcomes and help shape the future of Fortimize.
We are all about our People: You’ll be part of a team that challenges, supports, and pushes one another to be the best version of themselves.
We Give Back: We invest in, not just your growth and well-being, but also our surrounding communities by giving our time, talent, and treasures to those less fortunate.
At Fortimize, you won’t just join a company—you’ll become an integral part of a culture that thrives on diversity of thought and shared successes. Your experience, perspective, and story matter and they shape who we are and how we grow. At Fortimize, we don’t just work together; we win, grow, and make an impact together.
Comprehensive Benefits & Perks
- Unlimited Paid Time Off
- Volunteer Days
- Extended Parental Leave
- Health & Wellness Coverage
- Cash Bonus Plan
- Hybrid Work Model
- Monthly Reimbursements
- Professional Development Stipend
- Home Office Setup Reimbursement
Interested? Let’s talk.
Apply now and help us shape the future of financial services—one partnership at a time. Email hr@fortimize.com or complete the form below.
