You Can’t Spec What You Haven’t Seen: The Salesforce Scope Trap
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. You Can’t Spec What You Haven’t Seen The first thing a bank signs with us is not a list of features. It is a list of outcomes, […]
No, Claude Is Not Your CRM: Here Is Where AI Actually Goes
Every technology leader we talk to is living the same week. The board wants an AI strategy by Friday. A vendor wants to sell you an agent that allegedly does everything short of refilling the coffee. And somewhere in your building, an analyst has quietly been running half their job through a chatbot and is […]
The Perfect, Empty Salesforce Building
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. Two banks bought the same software. The careful one never went live. Call him Tyler. He has sold Salesforce to banks for nine years, and in June […]
“There Is a Lack of Grit Around Here”: Why Community Banks Are Losing the AI Race
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. “There Is a Lack of Grit Around Here” That is Tom, the CIO at a credit union I work with, on a text he sent me on […]
Agentforce Compounds Salesforce Messes at Machine Speed
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. In October, Dana signed the contract. A 3-year Agentforce 1 FSC deal. Her CEO approved it on the promise of a 30% reduction in member servicing costs […]
The Banks Getting AI Right Fixed Something Else First
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. The banks that will win with AI have already fixed something most banks have not. It isn’t their data stack, their vendor, or their CEO’s ambition. It […]
External AI Agents in Finance? Not Ready for Prime Time. Here’s Why.
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. No, you’re not being overly cautious. Recent research confirms what everyone already feels: customer-facing agents are still scary and high-risk in regulated industries like banking, wealth, and […]
Starting with Why: Humanizing Community Banking Through Financial Services Cloud
Originally published on LinkedIn, John’s Corner is where Fortimize CEO John Hamon shares the perspectives, challenges, and hard truths he sees from the front lines. View original publication. This week our team had the opportunity to participate in an internal kick-off party for a new Salesforce Financial Services Cloud (FSC) implementation. Along with our Salesforce […]
4 Ways IDP Delivers ROI in Banking — Including up to $1,500 Saved Per Loan
IDP Can Strengthen Banking Operations Banks and credit unions continue to wrestle with paper-heavy processes — statements, loan packets, ID forms, property details. Each manual step slows service, introduces risk, and frustrates customers. Intelligent Document Processing (IDP) flips the equation, automating routine work in minutes instead of hours. The payoff is real: shorter onboarding, reduced […]
